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My Detailed Response To Seka’s Google Review

I found Seka’s Google review to be quite surprising considering how positive she felt upon leaving her quit smoking session.

As unexpected as this is, I do take all feedback (positive or negative) very seriously. Let’s break down key aspects of this review and fact-check these claims.

1. “Hypnotherapy is done via Skype.”

Half-True.

I conduct sessions beginning on Skype as a way to introduce myself, but the hypnosis component is carried out over a phone call.

I have been doing this for years and the results are just as (if not more) effective than traditional face-to-face sessions. Don’t believe me? Read my reviews.

2. “Marco than fake can’t hear you and goes on phone with some inexperience’s hypnosis talk.”

False.

When the Skype session began, I was unable to hear her at first. Then I said I’ll call on her phone which I was going to do eventually.

The reason why I was not able to hear Seka is unclear, but I suspect there was a microphone setting on her end that needed to be adjusted.

Keep in mind, I have worked with hundreds of Skype clients from around the world and have not experienced this problem before.

Still, aforementioned, the hypnosis component of the session is typically conducted over the phone anyway. This is because it’s clearer, louder, and more stable. Therefore, it will make no difference how the session is carried out.

3. “Load you with email messages with ‘kind of support.’” I believe the email message Seka is referring to is the 24-hour ‘post-session’ support.

This idea has proven to be effective for client monitoring and popular amongst other hypnotherapists who are now following suit.

Every hypnosis ex-smoker wants to know they have support in case they relapse — or, at the very least, have a qualified practitioner check up on them to track their progress.

I do this with my follow-up email (I used to do so via text message). See my website under ‘SMS Feedback’ for some responses I have received.

The relapse support is offered to all my clients — including Seka. I have reached out to help by offering my support but, unfortunately, I have yet to get a response.

Think of a doctor or a nurse who checks in their patient, it’s similar to that. If I have surgery or a procedure of some sort I would want to know my nurse will check on me from time to time.

4. “It does not work because his hypnotherapy is rather comedy.”

False.

I am honestly not quite sure on what to make of this. First of all, stage hypnosis is mostly comedy and that has proven to effective in entertainment.

I like to think sessions evoke wonder, inspiration, and — for some — they are profoundly moved by the experienced.

If you don’t believe me, take a look at the two reviews on either side of this one. Both mention the words “life-changing.” Please don’t take my word for it, read their comments.

5. “Or if you like story in hypnotherapy.”

True.

I do use stories. Why?

Because stories have the ability to change lives. I strongly feel that the ability to tell a story — and especially a hypnotic story — is crucial to improving any area of one’s life.

A hypnotherapist’s main strategy is to embed certain suggestions within hypnotic stories.

I tell stories to my clients to welcome a  positive change in their own life story. In turn, this replaces the old story they kept telling themselves that kept them feeling trapped inside their own heads. 

This is why people with bad habits turn to artificial means to make them feel good. They tell themselves elaborate stories in order to justify their behavior.

So stories can be influential, transformative, and seductive in nature. They can connect with people on a deep emotional level and compel them to take positive action.

These Google reviews are people’s own stories of their experiences with my services. I am humbled by having accumulated more than 300 reviews, testimonials, and positive feedback over the years.

Stories can change lives and even save them, as some clients have truly been at their wits end with unwanted habits and destructive patterns.

We tell ourselves certain stories about who we think are what we are capable of. But, as you can see, stories can work both ways.

Seka has told herself a story that this process of hypnosis and my approach in helping her has failed. She has also embellished this by placing inaccuracies here and there.

This is rather unfortunate.

Upon closer inspection, I see she only leaves negative Google reviews. How one evaluates an experience reveals a lot about that person.

Our minds will always find what we’re looking for. Evidence of this is mentioning of a previous client I once saw in 2015 referencing her ‘traumatised’ experience.

Despite the fact I’ve had 50+ 5-star Google reviews since then.

In the psychological and cognitive science field, this is called ‘confirmation bias’. In other words, you’re looking to prove yourself right. And this is what Seka has conveyed with her message.

Emotions will find a reason to justify a decision being made. Only then we justify that decision with logic or rational thinking.

I do have a hypnosis practice in New York, therefore much my time is spent there. New Yorkers are perhaps some of the toughest clients in the world because they can be a quite skeptical to hypnosis.

That said, I have received countless glowing reviews and testimonials already in my NYC office as well as on Skype.

I write this because results are more important to me than revenue — just as a client’s attitude is more important than the actual problem. This will be a good measuring stick for success or failure.

How can you conclusively decide something hasn’t worked if you are not working on it? By working, I mean being open to my support. Seka has turned around and closed the door — despite me reaching out to her.

This experience has been awakening call and a lesson learned. Everything I have shared here is 100% truthful and accurate. That said, a person will believe what they want.

My genuine approach to life is you can’t force someone to do anything, only to invite them to think differently. By thinking differently they will feel different and, therefore, their behaviours will be different too.

So here’s my challenge to you in thinking differently, Seka. It’s up to you on what you do next.

You can keep telling the world on how you ‘wasted’ your money —

OR

 — you can use this as an opportunity to grow and see how we can both fix this together. Giving false meaning to a unsatisfactory experience simply because you’ve abandoned it prematurely is a mental trap.

Failure is not an outcome, it’s an attitude. It’s nothing to do with the results produced but everything to do with how you perceive things.

My invitation to you is to look at this specific situation and, rather than label it as failure, take a step back and look at the bigger picture.

Put it in a proper perspective.

That said, I understand nobody wants to be disappointed. Hence why I am giving you the opportunity to take my support. Disappointment in life will happen. You will have setbacks. But they can be temporary, they don’t have to be permanent.

It’s up to you, Seka. 

P.S. I am the only hypnotherapist that I’m aware that responds in detail to all my Google reviews. That should tell you the lengths I go to in taking care of my client after leaving the session.

My sessions are not Youtube hypnosis, they are personalised and catered to the client needs. I like to believe, I place much value on my service  and offer much support when needed. 

All the best, Marco – MCH 

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