Our Privacy Policy

What personal information is collected.

The personal information we collect falls into four categories: contact details, click trails, activity history, and publishable content. 

  • Contact details are collected as provided by you when required. We do not store usable credit card information.
  • Click trails record the paths taken by visitors through the website. This information is generally recorded against IP address, and may be possible to correlate by computer.
  • Activity history consists of inquiries submitted via the website, or offline contact you have with us such as phone calls.
  • Publishable content consists of comments/testimonials or other submissions of content you would like us to publish on our website. 

How this information will be used by the company.

Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customise our site’s content, layout, services and for other lawful purposes.

Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, special offers and insightful emails we think you will find truly valuable.

You may notify us at any time if you do not wish to receive these simply by opting out by replying to the email with the word ‘unsubscribe’.

We collect your personal contact details and activity history: 

  • To respond to requests or queries you raise
  • To confirm your identity
  • To fulfil orders made by you
  • To keep you up to date with news, special offers, and other marketing information you have opted-in to receive.

We collect click trail data:

  • To measure and monitor the performance of our website
  • To estimate interest in our products and services
  • To refine and update our website’s content
  • To monitor our website for violations of the terms of use or any applicable laws by visitors

Melbourne Cognitive Hypnotherapy is committed to ensuring the privacy of all personal information that is recorded or collected during your therapy with Marco Auciello. We recognise the sensitivity and confidential nature of information gathered, and work in accordance with the Privacy Act 1988 and Privacy Amendment (Enhancing Privacy Protection) Act 2012, all information is treated with the most professional sensitivity in order to ensure your continuing privacy.

Only trained staff members will have access to your personal information which will be handled in a discreet, private and professional manner.  We have a variety of security measures in place to protect your information. 

We use a confidential client intake form in order to gather your personal information so that we are able to identify you and contact you in regards to your therapy. When you sign this form you consent to your information being collected, stored and used in accordance with current relevant privacy laws.

You have access to your information and may request for access in writing by mail or email. We need your information in order to provide appropriate health care, identity you and contact you within a timely manner if need being. 

How users can modify or delete their personal information. 

If you have any questions about how you can modify or delete your personal information or simply need access to your records please talk to your practitioner or reception staff.

You have the right (excluding exceptions outlined in the Privacy Act) to seek access to and update or correct the personal information we hold about you. If you make an access request, we will ask you to verify your identity. We may charge a fee to cover the costs of meeting your request.

If you would like to seek access to personal information we hold about you, you can contact us in writing at: enquiries@melbournecognitivehypnotherapy.com.au

How users can opt out of future communications.

You may opt out from the correlation of passive activity data by turning off cookies in your browser. Please note however that disabling cookies may result in a reduction of available functionality on our site including but not limited to the loss of the ability to post Google reviews.

When you supply us with your email address you may be opt in to receive marketing information by e-mail or other means.

You will be given the opportunity to opt out from receiving further communications from us in accordance with this policy each time we send you information. This comes in the form of an ‘unsubscribe’ instructions, generally in the footer and/or header of each email.

If you receive any communication purporting to be connected with us or our products or services that you believe has been sent to you other than in accordance with this policy, or in breach of any law, please contact us immediately at: enquiries@melbournecognitivehypnotherapy.com.au

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